FAQ'S

To us Cosplay is about fun, community, fandom and expressing yourself. Its not a competition. We encourage and support all our cosplaying fans and want to see as many meet-ups and awesome cos-plans as possible!

Costumes must be appropriate to wear in public – if you can’t wear it out on your local street, you can’t wear it at AnimeCon. Naked is not a costume. AnimeCon is an event which will draw fans of all ages, including those under 18. Cosplay, costumes, and apparel associated with far-right groups and organised hate groups are not allowed at the show. This includes any sort of “ironic” or satirical costumes that appropriate Nazi paraphernalia. Can you cosplay as a Stormtrooper in Star Wars or the Zeon in Gundam? Yes. The show does not forbid science fiction and fantasy characters with designs loosely inspired by conflict. Harassment of any kind is not welcome at the event. Any costume intended to harass, provoke, or intimidate isn’t allowed.

Be respectful of all cosplayers. Ask permission to take photographs first. AnimeCon UK is dedicated to providing a safe place where fans can celebrate fandom to its fullest. Safety, security & an open, inclusive, respectful environment with zero tolerance for misbehaviour are fundamental to the show. We do not tolerate violence, mistreatment, or any type of harassment towards staff, exhibitors, guests, or attendees at any of our events. If you feel your or others’ safety is in question, please report directly to security on-site. If you or someone else has been involved in an incident we should be aware of, please report this to the event organisers and or security at the show.

Prop firearms are allowed only if they can’t be mistaken for real weapons. If it looks like a real gun, it cannot come into the event. Realistic prop guns must have their red caps in place. No cap guns, airsoft guns, or BB guns at all. Prop weapons are allowed at the event if they’re made of cardboard, foam, or similar light material. Plastic and wooden prop weapons are generally OK but must be reviewed by our security team. This includes any sort of “ironic” or satirical costumes that appropriate Nazi paraphernalia. Can you cosplay as a Stormtrooper in Star Wars or the Zeon in Gundam? Yes. The show does not forbid science fiction and fantasy characters with designs loosely inspired by conflict. No metal weapons, sharp weapons, or blunt weapons. This includes items like a bokken and baseball bats. Prop bows will be allowed providing they are unstrung. All arrows must have soft tips. No water guns, silly string, vuvuzelas, or fire.

The show will open on Saturday at 10am-6pm and Sunday at 10am-5pm. VIPs will be able to enter the show at 9:30 on both days.

There is a strong possibility of selling out. AnimeCon is one of the largest Asian culture events to take place in Europe in 2023 and we are expecting large crowds. In order to ensure your admission to the event, purchase your tickets online before the event (and save money) or at the venue's box office during the event. We cannot guarantee that tickets will be available onsite at the Box Office the weekend of the event so keep refreshing this site to check availability. Can I just rock up at the entrance of the show with my print off ticket voucher? Yes, we will scan your tickets upon arrival.

AnimeCon London will offer paid autographing with various guests – with the guests themselves charging for their signatures. No special ticket is needed to attend these signings. During each official paid autograph signing session, fans with VIP bracelets may move to the front of the line. Simply show your VIP wristband to a staff member. You MUST still pay for your autograph.

If you did not receive your confirmation email, you can email Eventim or you can use your confirmation number to pick up your tickets at the Box Office located in the entrance of the show on the day of the event you booked.

No. Providing the show does not sell out you can purchase a ticket on your phone outside the entrance of the show on both days.

In a word…No. There will be no discount tickets available with discount voucher companies to the show.

The ticket you purchase online is valid only for the date you purchase it for. For example, if you choose Saturday for your tickets, you can arrive Saturday only. If you purchase a festival 2 day pass the wristband you are issued with gets you in on all 2 days.

All ticket sales are final and non-transferable. If you would like to switch to a different day, we will assist you as best we can, pending day availability. Please visit customer service Link: https://www.eventim.co.uk/help/contact/

No, children 12 years and younger do not need a ticket, but must attend with an adult.

Sadly no. All transactions are done electronically via our booking platform.

Your confirmation and account information will be emailed to you from Eventim. Please check your SPAM or Junk Folder for the email(s) if you do not see them in your Inbox. If you are still having trouble, check to see if payment was taken from your bank account and if it was, please complete the following form and submit https://www.eventim.co.uk/help/contact/

We have partnered with several hotels near the venue that offers a family-friendly overnight package.

AnimeCon London offers an assortment of interactive activities that reach all learning styles and levels of interest. For those who need it, there is Disabled parking close to the entrance of the venue and the show is all on one level making it easy for wheelchair access; consult the venue website for details. Seating areas are located throughout the event space for your convenience. All visitors, including those in wheelchairs and those with special needs, will find AnimeCon to be a fun, enriching and educational experience. Guide dogs for the blind and service dogs for people with disabilities are welcome.

For everyone’s safety, children and individuals under the age of 16 must be always supervised by an accompanying adult during their visit.

Visitors and participants grant their permission to be photographed or recorded by the Organising team members, partners, and exhibitors. By entering you inherently grant The Organisers, its partners, and exhibitors permission to use such images or footage for archival or promotional purposes without compensation or acknowledgment.

AnimeCon is an exciting event and we encourage people to take photos and videos, special permission is not needed to bring a camera to the event. However, we ask all photographers/videographers with professional equipment to register onsite at the event to ensure that all our attendees feel safe and comfortable to attend AnimeCon. After registering your name and contact details (email, website, phone number) you will be given a photographer's wristband and will be free to use your equipment at the event as long as you follow the show guidelines. Guidelines: Photography/videography is permitted in all public areas of the show unless signs or staff indicate otherwise. Outside of organised activities on stages, exhibitor stands and signings, permission must be granted by all subjects of a photo or video before beginning to take photos or videos. The photographer/videographer must show the subject what has been taken if they ask to see. It is unacceptable to take or attempt to take images deliberately geared towards compromising common decency or the dignity of the subject, for example contriving the cameras position to shoot up a skirt or kilt. Any equipment used must be held by the photographer. Free standing equipment or additional equipment held by other people e.g. lights or flashes are not permitted, unless part of a booked trading or exhibiting space.

Commercial cameras or lenses for professional use are only allowed for those with a creator pass.

Fans who require accessibility services and have a medical /support companion with them may request a complimentary admission pass for their service person. The medical companion will receive a general admission one-day pass and will be granted access to the same areas of the show as the fan requiring assistance. For example, if a VIP Pass is purchased, their companion will receive a complimentary day pass and will be given access to all VIP areas, lines and lounges etc. to aid the fan who requires their assistance. Medical companions / supporters are required to stay with and assist the patron with disabilities. The medical companion is not entitled to any merchandise benefits, “line-jumps” or exclusive benefits. The complimentary admission pass must be collected from the Accessibility Services Desk on the same day it is to be used. Please note that if the attendee is planning on attending the show for more than one day, that is, has a multiple-day pass, the companion must retrieve their complimentary day pass each day individually from the Accessibility Services Desk.

Only support animals are allowed in the show.

No. There are areas outside the halls where you can smoke or vape.

Visitors and participants grant their permission to be photographed or recorded by the organising team members, partners, and exhibitors. By entering you inherently grant the organisers, its partners, and exhibitors permission to use such images or footage for archival or promotional purposes without compensation or acknowledgement.

Please see the NEC website here: https://www.thenec.co.uk/visitors/getting-here/

If there are tickets available (keep checking the box office site) we accept credit/debit cards at the door… There are several cash machines in various locations around the NEC.

There are cloakroom facilities in the venue and we are working to arrange private changing for those who need it.

AnimeCon offers an assortment of interactive activities that reach all learning styles and levels of interest. For those who need it, there is disabled parking close to the entrance of the venue and the show is all on one level making it easy for wheelchair access; consult the venue website for details. Seating areas are located throughout the event space for your convenience. All visitors, including those in wheelchairs and those with special needs, will find AnimeCon to be a fun, enriching and educational experience. Guide dogs for the blind and service dogs for people with disabilities are welcome. Carers go free.

For everyone’s safety, children and individuals under the age of 16 must be always supervised by an accompanying adult during their visit.

Within the NEC, there are lots of cafes and restaurants to choose from. We have concessions within the show too.

We have partnered with several hotels near the venue that offer a family-friendly overnight package.

If you have purchased advance tickets to the show, you will not have to queue at the box office to purchase tickets, but you may have to join the entrance queue… Don’t worry we will try our hardest to get you in as soon as possible. At this point, we cannot guarantee that there will be tickets available on the day but keep refreshing this website closer to the show to check availability.

Visitors may arrive and leave anytime if they have their wristbands on. There are lots of restaurants and cafes at The NEC so feel free to leave the show for a snack or lunch. You are also free to bring your own refreshments into the show but no alcohol.

A: A two-day show filled with loads of Anime, Manga, J-pop, K-pop, shopping, fashion, live concerts, guest appearances and loads, loads more.

No. AnimeCon is its own event entirely and has been 2 years in the making. It is not part of any NEC Comic Con, nor is it connected to the organisers of London Comic Con or any regional events.